Frequently Asked Questions
We understand parents and carers can have a lot of questions regarding their child’s activities and we hope to answer most below. However, if there’s more information you require or more questions you need answered, please don’t hesitate to contact us.
Can I trial a free class?
We do not offer free trials, however we would LOVE for you to join in for an introductory class for a one off fee, providing we have space in our classes. Children’s classes are $15 and Pole Fitness classes are $25.
What if I’ve never taken a class before?
No Problems!! That is what we are here for. Our teachers will guide you through your first class. You will notice a difference over your first few lessons on how quickly you start to understand the lingo, technique and also how quickly you start to pick it all up.
Where are you?
We are located at the H.E Parker Reserve, Heathmont Road Heathmont. Once you enter the reserve we are in the big building on your right hand side – look out for our signs.
Do I have to book in each term?
No, enrollment at Jamie’s Academy of Dance is for the entire year. Once you book into a class the spot until December.
What happens if I miss a class?
We ask that you please advise us if you are missing a class. If available you may attend a make up lesson in the same style of class. Please speak to your teacher for the suitable class.
What is the Dedicated Dancer Program?
Our Dedicated Dancer Program is a special package for students who attend multiple classes. Payment for this package entitles your dancer to attend unlimited classes (excluding private lessons) There are many added benefits to this package including free entry to our in house studio parties, a gift from us and a Wine & Cheese night for the parents.
What if I miss a payment?
Ezidebit will attempt to withdraw from your account again, if there is a failed payment Ezidebit will impose a $21.90 fee
Can I use Credit Card or Debit Card?
It’s up to you! However credit card users will incur a credit card fee from Ezidebit, whereas payments made from a cheque/savings account will be absorbed by us.
Can I pay for 6 months at a time?
For simplicity, your fees can be direct debited monthly or paid annually. If you pay annually you will receive a 7% discount.
Why do I pay during the holidays?
Our fees are based on 37 weeks of classes but divided into 12 monthly payments for your convenience.
Do you offer family discounts?
We do not offer family discounts on classes, however we do surprise our families with some very special gifts, discount bonuses and vouchers for families with more than one child enrolled in our programs.
When can I add or remove a class?
You can add a class at any time. To be removed from a class we need 30 days notice.
Can I pay cash each week or monthly?
Your fees can be direct debited monthly or annually. Cash payments will not be accepted.
Am I committed for the full year or term only?
To get the very best from your dance experience, for your childs growth and development we require families to be committed to a full year. For new families we stongly encourage a 2year goal as this is highly beneficial for your childs growth and development not only physically but it also helps build character and resiliance to face life inside and outside of the dance studio.
What is your refund policy?
Strictly no refunds.
Can you give me a break down of all the costs?
Your all inclusive fees cover:
- Dance Tuition
- Enrolment Fee
- Costume Hire
- Rehearsal Fees
- Photo Sitting Fee
- Concert DVD
- Smaller classes for personalised tuition
- Dedicated and experienced teachers
- Opportunities to extend your dance through competitions and exams
- Entry to studio events
- New student enrollment gifts
- Christmas party
- National Photography voucher
- Encouragement voucher awards
Not included in your tuition package are: examination, masterclass and competition fees (although these can be included for an additional charge) private lessons and the purchase of concert tickets.
What is your cancellation policy?
30 Day Cancellation policy. Written Cancellations will be accepted and must give 30 days notice. Final payment will be debited in this time.